Last Updated: November 20, 2025
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our locksmith services.
By accessing this website or submitting information through our forms, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect personal information that you voluntarily provide, including but not limited to:
- Full name
- Phone number
- Email address
- Physical address or service address
- Description of your service request
- Any additional details you choose to submit
We may also automatically collect technical information such as:
- IP address
- Browser type and device type
- Pages visited on our website
- Time and date of visits
2. How We Use Your Information
We use the information you provide for business purposes, including but not limited to:
- Responding to your inquiries
- Providing quotes and estimates
- Scheduling and dispatching locksmith services
- Calling, texting, and emailing you
- Sending appointment reminders and service confirmations
- Providing customer support
- Following up after services are completed
- Improving our website and services
3. Phone Calls, SMS, and Communication Consent
By submitting your information through our website, you expressly consent to be contacted by us through:
- Phone calls (manual or automated)
- Text messages (SMS)
- Voicemails
- Emails
Your phone number may be used for all business-related purposes, including:
- Service confirmations
- Dispatch coordination
- Emergency locksmith communication
- Follow-up service messages
- Informational and promotional business messages
Message and data rates may apply depending on your mobile carrier.
You may opt out of non-essential messages at any time by replying STOP to any SMS or contacting us directly.
4. How We Share Your Information
We do not sell or rent your personal data.
We may share your information only with trusted third-party service providers who help us operate our business, such as:
- CRM software providers
- SMS and calling platforms
- Website hosting providers
- Payment processors
- Analytics tools
These providers are contractually required to protect your information and use it only for business purposes.
5. Cookies and Website Tracking
Our website may use cookies and similar technologies to:
- Improve site performance
- Analyze traffic and visitor behavior
- Store user preferences
You can disable cookies in your browser settings, but parts of the website may not function properly.
6. Data Storage and Security
We implement reasonable technical and organizational security measures to protect your personal information, including:
- Secure servers
- Encrypted communication where available
- Restricted internal access to customer data
While no system is 100% secure, we take commercially reasonable steps to protect your information.
7. Your Privacy Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your information (unless legally required to keep it)
- Opt out of marketing messages
To exercise your rights, contact us using the information below.
8. Data Retention
We retain your personal information only as long as necessary for:
- Providing services
- Complying with legal obligations
- Resolving disputes
- Enforcing agreements
When no longer needed, your information is securely deleted.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
We encourage you to review their privacy policies separately.
10. Children’s Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this policy at any time. Updates will be posted on this page with a new “Last Updated” date.
Your continued use of the website means you accept the updated policy.
12. Contact Information
If you have any questions about this Privacy Policy, you can contact us:
Business Name: Tustan LLC
Email: info@thetustan.com
Phone: 971-404-5928
Service Area: Portland,Gresham/Oregon
