Privacy Policy

Last Updated: February 1, 2026

This Privacy Policy explains how Tustan LLC (“Company,” “we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you visit our website at thetustan.com (the “Site”) or use our locksmith services.

By accessing this Site or submitting information through our forms, you acknowledge that you have read, understood, and agree to be bound by the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

We collect personal information that you voluntarily provide to us, including but not limited to:

Full name
Telephone number
Email address
Physical address or service location address
Description of your service request or inquiry
Any additional details you elect to submit

1.2 Automatically Collected Information

We automatically collect certain technical information when you visit our Site, including but not limited to:

Internet Protocol (IP) address
Browser type, version, and device type
Operating system
Pages visited on our Site and time spent on those pages
Date and time of visits
Referring website addresses
Clickstream data and user interaction patterns

2. Cookies and Tracking Technologies

2.1 Use of Cookies

Our Site uses cookies, web beacons, pixel tags, and similar tracking technologies (collectively, “Cookies”) to enhance user experience, analyze Site performance, and improve our services.

2.2 Types of Cookies We Use

We deploy the following categories of Cookies:

Essential Cookies: Necessary for the Site to function properly, including session management and security features.

Analytics and Performance Cookies: Used to collect anonymous data regarding how visitors interact with our Site, including A/B testing to optimize page layouts, content variations, and user experience. These Cookies help us understand visitor behavior, measure traffic patterns, and identify which features are most effective.

Heatmap and Interaction Cookies: Used to record anonymous user interactions such as mouse movements, clicks, scroll depth, and page element engagement. This data is aggregated and anonymized to improve Site usability and design.

2.2a Cookie Inventory

The table below lists the specific cookies our Site may set on your device:

Cookie Name	Purpose	Duration	Type
`eucookielaw`	Records your cookie consent preference so the banner is not shown again	1 year	Essential
`bright_cookie_declined`	Records that you declined non-essential cookies	1 year	Essential
`bright_ab_*`	Stores your assigned A/B test variant so you see a consistent page layout	30 days	Analytics
`bp_popup_*`	Prevents promotional popups from appearing repeatedly	30 days	Functional
`_ga`, `_ga_*`	Google Analytics 4 \u2014 measures anonymous site traffic and usage patterns	Up to 2 years	Analytics
`_gid`	Google Analytics \u2014 distinguishes unique visitors	24 hours	Analytics

Note: Non-essential cookies (Analytics, Functional) are only set after you click \u201cAccept\u201d on our cookie consent banner. If you click \u201cDecline,\u201d only essential cookies required for the consent mechanism itself are stored.

2.3 Third-Party Cookies

We may permit third-party service providers to place Cookies on your device for analytics, advertising, and optimization purposes. These third parties may collect information about your online activities over time and across different websites.

2.4 Managing Cookies

You may control or disable Cookies through your browser settings. Please note that disabling certain Cookies may limit your ability to use some features of our Site. Most web browsers automatically accept Cookies, but you can modify your browser settings to decline Cookies if you prefer.

To learn more about Cookies and how to manage them, visit www.allaboutcookies.org.

2.5 AI-Powered Chatbot

Our Site features an AI-powered virtual assistant (\\u201cChatbot\\u201d) designed to help you with locksmith-related questions and service inquiries. The Chatbot is powered by Google Gemini, a third-party artificial intelligence service provided by Google LLC.

When you interact with the Chatbot:

Your messages are transmitted to Google\\u2019s servers for processing and response generation
Conversations may be logged on our servers for quality assurance, security monitoring, and service improvement purposes
Chatbot conversation logs are retained for approximately 90 days and then automatically deleted
No chatbot conversation data is sold to or shared with third parties beyond Google LLC (the AI provider), which processes data in accordance with its own privacy policy
The Chatbot may collect your name, phone number, email address, and service details if you voluntarily provide them during the conversation or through the in-chat contact form

The Chatbot is not a substitute for professional advice. For urgent matters, please contact us directly by phone at 971-404-5928.

3. How We Use Your Information

We use the information we collect for legitimate business purposes, including but not limited to:

Responding to your inquiries and service requests
Providing price quotes, estimates, and service proposals
Scheduling, coordinating, and dispatching locksmith services
Communicating with you via telephone, text message (SMS), voicemail, and email
Sending appointment reminders, confirmations, and service updates
Providing customer support and technical assistance
Conducting follow-up communications after service completion
Improving and optimizing our Site, services, and customer experience
Analyzing Site usage and conducting A/B testing
Detecting, preventing, and addressing technical issues or fraudulent activity
Complying with applicable legal obligations

4. Communication Consent and Contact Methods

4.1 Express Consent and TCPA Disclosure

By submitting your telephone number through any form on this Site, clicking a \\u201cCall\\u201d or \\u201cText\\u201d button, or otherwise providing your phone number to us, you provide your prior express written consent to receive communications from Tustan LLC, including:

Telephone calls (including calls made using an automatic telephone dialing system or prerecorded/artificial voice messages)
Text messages (SMS and MMS)
Voicemail messages
Email communications

Consent is not a condition of purchase. You are not required to provide consent to receive automated or marketing messages as a condition of purchasing any goods or services from Tustan LLC.

Message frequency varies. The number of messages you receive will depend on the nature of your service request and your interactions with us.

Message and data rates may apply. Standard messaging and data rates imposed by your wireless carrier may apply to text messages we send or you send to us. You are solely responsible for any carrier charges.

Opt out at any time. You may revoke your consent and stop receiving text messages by replying STOP to any message. After opting out, you will receive one final confirmation message. You may also opt out by contacting us using the information in Section 14.

Need help? Reply HELP to any text message for assistance, or contact us directly at info@thetustan.com or 971-404-5928.

Please note that opting out of marketing messages will not affect transactional or service-related communications necessary to complete a requested service or fulfill a legal obligation.

4.2 Purposes of Communication

Your telephone number and other contact information may be used for business-related purposes, including but not limited to:

Service confirmations and scheduling
Dispatch coordination and technician routing
Emergency locksmith communications
Appointment reminders and updates
Follow-up service inquiries
Customer satisfaction surveys
Informational messages regarding our services
Promotional offers and business announcements (where permitted by law)

4.3 Message and Data Rates

Standard message and data rates imposed by your mobile carrier may apply to SMS communications. You are responsible for any charges incurred from your carrier.

4.4 Opt-Out Rights

You may opt out of non-essential marketing communications at any time by:

Replying STOP to any SMS message
Clicking the “unsubscribe” link in promotional emails
Contacting us directly using the contact information provided in Section 14

Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages necessary to fulfill our contractual obligations or provide requested services.

5. How We Share Your Information

5.1 No Sale or Rental

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5.2 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business and providing services to you, including but not limited to:

Customer relationship management (CRM) platforms
SMS and telephony service providers
Email marketing platforms
Website hosting and server providers
Payment processors and financial institutions
Analytics and A/B testing tools
Data storage and cloud computing services
IT security and infrastructure providers

These service providers are contractually obligated to maintain the confidentiality and security of your information and are prohibited from using your information for any purpose other than providing services to us.

5.3 Legal Obligations and Protection

We may disclose your information when required by law or when we believe in good faith that such disclosure is necessary to:

Comply with legal process, court orders, or governmental requests
Enforce our Terms of Service or other agreements
Protect the rights, property, or safety of Tustan LLC, our customers, or the public
Detect, prevent, or address fraud, security, or technical issues

5.4 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or substantially all of our assets, your personal information may be transferred to the acquiring entity or successor organization.

6. Data Storage, Security, and Retention

6.1 Security Measures

We implement reasonable and appropriate technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction, including:

Secure server infrastructure and encrypted data transmission where available
Access controls and authentication mechanisms
Regular security assessments and vulnerability testing
Employee training on data protection and privacy practices
Restricted internal access to customer data on a need-to-know basis

6.2 Limitations

While we strive to protect your personal information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, and you acknowledge that you provide information at your own risk.

6.3 Data Retention

We retain your personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy. Specific retention periods include:

Contact form submissions and service inquiries: Up to 2 years from the date of submission
Customer service records and completed job information: Up to 5 years for warranty, legal, and accounting purposes
AI chatbot conversation logs: Approximately 90 days, then automatically deleted
Analytics and heatmap data: Up to 26 months (aligned with standard analytics retention)
A/B testing and engagement data: Up to 12 months
Spam protection logs (IP addresses and email addresses): Up to 12 months
Popup interaction statistics: Up to 12 months

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies and applicable law. You may request earlier deletion of your personal data by contacting us using the information in Section 14.

7. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

Right to Access: Request access to the personal information we hold about you
Right to Correction: Request correction or updating of inaccurate or incomplete information
Right to Deletion: Request deletion of your personal information, subject to legal and contractual retention obligations
Right to Opt-Out: Opt out of marketing communications and certain data processing activities
Right to Data Portability: Request a copy of your information in a structured, commonly used format (where applicable)
Right to Object: Object to certain processing activities based on legitimate interests

To exercise any of these rights, please contact us using the information provided in Section 14. We will respond to your request in accordance with applicable law.

Please note: Certain rights may be subject to limitations or exceptions under applicable law, and we may require verification of your identity before processing your request.

8. Third-Party Links and Services

Our Site may contain links to third-party websites, services, or applications that are not owned or controlled by Tustan LLC. We are not responsible for the privacy practices, content, or security of these third-party sites.

We encourage you to review the privacy policies of any third-party websites you visit. This Privacy Policy applies solely to information collected by our Site and services.

9. Children’s Privacy

Our services are not directed to, and we do not knowingly collect personal information from, individuals under the age of thirteen (13) years. If we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete such information as soon as reasonably practicable.

If you believe we have collected information from a child under 13, please contact us immediately at the contact information provided in Section 14.

10. California Privacy Rights (CCPA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

The right to know what personal information we collect, use, and disclose
The right to request deletion of your personal information
The right to opt out of the “sale” of personal information (Note: We do not sell personal information)
The right to non-discrimination for exercising your CCPA rights

To exercise your California privacy rights, contact us at info@thetustan.com or call 971-404-5928.

11. Oregon Consumer Privacy Rights

If you are an Oregon resident, you may have additional rights under the Oregon Consumer Privacy Act (OCPA), effective July 1, 2024, including:

The right to know whether we are processing your personal data and to access that data
The right to correct inaccuracies in your personal data
The right to delete personal data you have provided to us or that we have obtained about you
The right to obtain a copy of your personal data in a portable and readily usable format
The right to opt out of the processing of your personal data for purposes of targeted advertising, sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects

Note: Tustan LLC does not sell personal data, engage in targeted advertising based on personal data, or use profiling to produce legal or similarly significant effects on consumers.

To exercise your Oregon privacy rights, contact us at info@thetustan.com or call 971-404-5928. We will respond to verified requests within 45 days as required by law. If we deny your request, you have the right to appeal, and we will provide instructions on how to do so.

12. International Data Transfers

Your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using our Site and services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws.

13. Changes to This Privacy Policy

We reserve the right to modify, amend, or update this Privacy Policy at any time at our sole discretion. Any changes will be effective immediately upon posting the revised Privacy Policy on this page with an updated “Last Updated” date.

Your continued use of our Site or services following the posting of changes constitutes your acceptance of such changes. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Material changes that significantly affect your rights will be communicated through prominent notice on our Site or via email where appropriate.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Business Name: Tustan LLC
Email: info@thetustan.com
Phone: 971-404-5928
Mailing Address: 21755 SE Stark St, Gresham, OR 97030
Service Area: Portland, Gresham / Oregon